Classic Guestroom
- 2 Single beds or 1 King-size bed,1 Double bed,2 Queen Size Beds
- Free Wi-Fi
- Shower
- Private bathroom
- Non-smoking
Hotel · Madrid · Community of Madrid
Melia Madrid Serrano
A 4-star hotel in Madrid's Salamanca district, a 25-minute walk from Cybele Palace, with a rooftop pool and 449 rooms.
- Rooftop pool and sun terrace
- Free Wi-Fi in public areas
- 24-hour reception and express check-in/out
8.6
Great
3952 reviews
Booking.com 8.6 · 3952 reviews
About
Melia Madrid Serrano
Melia Madrid Serrano sits on Claudio Coello in Madrid's upscale Salamanca neighborhood, about a 25-minute walk from Cybele Palace. The 4-star hotel has 449 smoke-free rooms and a seasonal rooftop pool, plus a restaurant, bar, and meeting facilities. It's a short stroll to Calle de Velázquez, with the Serrano shopping street close by.
The hotel blends convenience with comfort: 24-hour reception, room service, and tour assistance make it straightforward for city breaks. The rooftop pool and sun terrace offer a retreat above the city, while the ground-floor coffee shop and lounge add everyday ease.
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Prime location in Salamanca — A short walk from Calle de Velázquez and Serrano street, with shops, restaurants, and the US embassy nearby. The Santiago Bernabéu and Sol are a few metro stops away.
- Diverse breakfast and dining — Guests praise the breakfast selection, including fresh fruits, and the restaurant's food quality. The hotel also has a bar/lounge and in-room breakfast option.
- Comfortable, quiet rooms — Rooms come with soundproofing, central heating, minibar, and some have a sitting area. Guests note silence and cleanliness.
- Attentive staff — Guests highlight helpful and polite staff, from reception assistance to plug adaptor help.
–
Worth weighing
4 to weigh- Air conditioning issues can affect sleep — One guest couldn't sleep due to warmth, calling it unacceptable for a 4-star hotel. This may be an isolated issue but worth noting for summer stays.
- Metro station is a few blocks away — While the location is central, the nearest metro is not immediately adjacent, requiring a short walk to access public transport.
- Rooms can be unremarkable — One guest described the room as comfortable but unremarkable, suggesting standard decor in some categories.
- Price point is high — At £523 per night, this is a premium rate for the market, especially given the mixed room feedback.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Premium Guestroom
- 2 Single beds or 1 Double bed,1 King-size bed
- Free Wi-Fi
- Shower
- Private bathroom
- Non-smoking
Junior Suite
- Free Wi-Fi
- Shower
- Private bathroom
- Non-smoking
Basic Single Guestroom
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/out
- No pets allowed
- Rooms/Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Patio
- Tea and coffee facilities
- Mirror
- Ironing facilities
- Free toiletries
- Bathroom telephone
- Electric kettle
- In-room breakfast
- Flat-screen TV
- Direct dial telephone
- CD player
- AM/FM alarm clock
- Parquet floor
- Toilet for disabled
- Bathroom for disabled
Food & Drink
- Restaurant
- Bar/Lounge area
- Picnic area/Tables
- Packed lunches
Pool & Wellness
- Rooftop pool
- Sun loungers
- Sun terrace
- Solarium
- Public Bath
Business & Events
- Meeting/Banquet facilities
- Fax/Photocopying
Family
- Cots
- Babysitting/Child services
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.6/10 from 3,952 reviews
Booking.com · 8.6 · 3952 reviews
8.6Verified guest“Excellent hotel with great amenities like free Wi-Fi, 24-hour reception, and a wonderful restaurant. I appreciated the staff helping me with plug adaptors during my first stay. Definitely coming back for a city trip!”
8.6Verified guest“Prompt reception desk attention, handy location, comfortable although unremarkable room.”
8.6Verified guest“For me its location is just fantastic. Nice area for walking, great shops and restaurants. Also a single room was affordable for me. I hate sharing!”
8.6Verified guest“Excellent location, great service.”
8.6Verified guest“The gym and the food are very good. Very clean and good price.”
8.6Verified guest“The lobby had a lively atmosphere, made a great first impression. The breakfast offered a diverse selection that was enjoyable.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Salamanca District: This upscale neighborhood is known for its designer shops, tapas bars, and elegant architecture. Serrano street and Calle de Velázquez are right on the doorstep.
Nearby Attractions: The hotel is a 25-minute walk from Cybele Palace. The Santiago Bernabéu stadium and Sol are a few metro stops away.
Claudio Coello 139, Madrid, Community of Madrid, 28006, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 06:00-12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 449 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times at Melia Madrid Serrano?
Check-in is from 15:00 to 23:59, and check-out is from 06:00 to 12:00.
Is parking available at the hotel?
Yes, the hotel offers parking facilities.
Are pets allowed at the hotel?
No, pets are not allowed.
Does the hotel have a swimming pool?
Yes, there is a seasonal outdoor swimming pool, specifically a rooftop pool with sun loungers and a sun terrace.
Is there an airport shuttle service?
Yes, the hotel offers a paid airport shuttle service.
What dining options are available?
The hotel has a restaurant, a bar/lounge area, and offers in-room breakfast. A coffee shop is also available.
The bottom line
Melia Madrid Serrano is a solid choice for a central Madrid stay, especially if you value location and dining. The rooftop pool and comfortable rooms add appeal, but be aware of potential A/C issues and the premium price.
8.6Best for travelers wanting a well-located base with good breakfast and easy access to Salamanca's upscale streets.
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